South Coast Growth LogoSouth Coast Growth
SERVING ORANGE COUNTY AND SURROUNDING AREAS WITH A HANDS-ON APPROACH
FREQUENTLY ASKED QUESTIONS

Every question, answered honestly.

No sales pitch, no fine print you have to hunt for. Pricing, process, privacy and everything in between — straight answers for med spas and aesthetic, health & wellness businesses in South Orange County.

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GETTING STARTED & FIT

Is this right for my business?

Is it built for my business specifically?

Yes. Every system is tailored to your services, pricing, booking tools and tone. If your current CRM or booking software can do the job, we build around it instead of forcing you to switch.

Which service should I start with?

Most practices start with Lead Conversion & Booking because it recovers revenue from leads you already pay for. The free Mystery Shop shows which gap to fix first.

Do you integrate with aesthetic CRMs and booking software?

Yes. We work with the platforms med spas and aesthetic, health & wellness businesses already use — Boulevard, Zenoti, Mangomint, Vagaro, Mindbody and AestheticsPro for aesthetics and beauty; PatientNow and Nextech for dermatology and medical aesthetics; Jane App for naturopathic and integrative health; Momence and WellnessLiving for yoga and movement studios; GlossGenius and Fresha for lash, facial and esthetician bookings; and Pabau for broader wellness and longevity clinics — plus GoHighLevel and standard calendars. How deep the connection goes depends on what each platform allows, and we confirm that during your audit. If your current tools can do the job, we build around them instead of making you switch.

Is this just an AI receptionist?

No. We don't sell a one-size-fits-all bot. We map how your clients find you, inquire and book, then build a lead-to-booking system around your services, your voice and your booking rules. Automation handles speed. People handle judgment, and clinical questions always go to your licensed staff.

What if we have multiple locations?

Multi-location practices are a great fit. Each location can have its own phone line, booking calendar, routing and reporting, while you see performance across all locations in one place. Additional locations are scoped based on their inquiry volume and setup, and usually cost less than the first because the core system is already built.

Do you work outside South Orange County?

While our roots are local to South Orange County with hands-on support, our automated review, missed-call, and fast lead-response systems work seamlessly for med spas and aesthetic, health & wellness businesses anywhere in the U.S.

PRICING & COMMITMENT

What does it cost, and what am I committing to?

How much does it cost?

There are three plans. First Response starts at $695 a month plus a $2,495 setup, Full Booking starts at $995 a month plus a $2,995 setup, and Multi-Location starts at $1,495 a month with a custom setup. Your final price depends on what the free audit finds. We scope first and price second, so you only pay for what fixes your real gaps. See every plan on the Services page.

Is there a minimum commitment?

Yes, two months. That gives the system time to launch, collect real data and show you measurable results. After that, you decide whether to keep going.

Do you guarantee results?

We don't make guarantees we can't control, like how many people contact you. What we do commit to is a measured baseline, a system built around your real gaps, and monthly reporting so you can see exactly what changed.

How do you measure results?

We set a baseline before launch, then track first response time, contact rate, booking rate, follow-up results and no-shows where your data allows. Measured results are always kept separate from estimates.

THE PROCESS

How does it actually work?

What does the free audit include?

We send a test inquiry through your website, contact your team by phone and web form, and deliver a scorecard covering response time, follow-up quality and three prioritized fixes. No obligation.

How fast is it?

New inquiries get an immediate response, day or night. On our side, your free Mystery Shop scorecard arrives within 2–3 business days, and we move quickly from approval to launch.

How long does setup take?

It depends on your tools and scope. You'll get a clear launch date in your proposal, and we move quickly once you approve.

What's the actual benefit?

More of the inquiries you already pay for turn into booked appointments: faster first response, consistent follow-up, fewer leads going cold and clear numbers that show what changed.

What additional services can be added on?

Local SEO foundations are included in your core system: Google Business Profile setup and optimization, a built-in review-request workflow, and local search visibility tracking in your monthly report. Once the lead-to-booking system is running, practices often add ongoing SEO content and location pages, past-client reactivation campaigns, no-show reduction reminders, after-hours call answering, conversion-focused website updates, and performance dashboards. Add-ons are scoped and priced separately, only when they will move your numbers.

Do you run ads or social media?

Yes, as an add-on. We can run and manage your ads and social alongside your Speed-to-Lead system, or coordinate with your existing agency so every lead gets the same fast, consistent follow-up.

TRUST, PRIVACY & OWNERSHIP

Who's behind this, and who owns what?

Who will I actually work with?

Me, Michelle. No account managers, no call center and no hand-offs. You work directly with one real person who knows your business.

What happens when a client wants to talk to a real person?

They get one. Every system includes human takeover, so your team can step into any conversation at any time, and clinical or medical questions are always routed to your licensed staff.

Is patient information kept private?

Yes. We design systems to avoid collecting health information wherever possible. Before any patient health information flows through a tool, we review the vendors, data flows, access controls and required agreements, such as BAAs, with you.

Who owns the data and the system?

You do. Your leads, contacts and conversation history belong to your practice, and they stay in your tools if you ever decide to stop working together.

Do I need a new phone number or website?

No. We work with your existing phone number, website and booking links. If your website is actively losing inquiries, we'll tell you, but a rebuild is never required to get started.

SOUTH ORANGE COUNTY

Built here. For businesses here.

We work with med spas and aesthetic, health & wellness businesses — from injectables and dermatology to naturopathic, yoga, sauna and recovery studios — serving all of South Orange County.

Get in Touch →
SERVICE AREA

Serving all of South Orange County.

LET’S FIND REVENUE LEAKS

Request your free Speed-to-Lead Mystery Shop.

We'll send a test inquiry, see how your team responds, and deliver a scorecard with response time, follow-up quality and three prioritized fixes within 2–3 business days.

You'll get the scorecard whether or not we ever talk again. We’ll show you exactly where leads are dropping off and how to fix them.
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